Frequently Asked Questions - LocallyGrown Documentation

Getting Started

How do I create an account?

Visit your local market's website and click "Sign Up" or "Register." You'll need to provide your email address, create a password, and enter basic contact information. Some markets may require approval before you can place orders.

How do I find my local market?

Visit the main LocallyGrown website and use the market finder, or search online for "LocallyGrown [your city]." Each market has its own website subdomain like yourmarket.locallygrown.net.

What is the ordering cycle?

Most markets operate on weekly cycles where you place orders during a specific window (usually Monday-Friday) for pickup the following week. Orders close at a deadline (often Saturday morning), then growers harvest your specific order.

Ordering and Shopping

When can I place orders?

Check your market's ordering cycle - typically you can order from Monday through Friday for next week pickup. Order deadlines are usually Saturday morning, but this varies by market.

Can I modify my order after placing it?

Yes, you can usually modify orders until the order deadline. Log into your account, go to "Current Orders," and make changes. After the deadline, orders typically cannot be changed.

What if a product I ordered isn't available?

If a grower can't fulfill part of your order (due to weather, pests, etc.), you'll automatically receive a refund to your account balance. You'll be notified by email about any unavailable items.

Can I order for multiple pickup locations?

This depends on your market's setup. Some markets allow ordering from multiple locations in one order, while others require separate orders for each location.

Payments and Billing

What payment methods do you accept?

Most markets accept credit cards (Visa, Mastercard, American Express, Discover) and account balance. Some markets also accept SNAP/EBT, cash or check payments at pickup.

When is my card charged?

Credit cards are typically charged immediately when you place your order. Account balance is deducted immediately. Some markets may pre-authorize and charge later at harvest.

How do refunds work?

Refunds for unavailable items are automatically credited to your account balance. You can use this balance for future orders or request a refund to your original payment method.

Can I get a receipt?

Yes, you'll receive an email confirmation when you place an order, and you can view/print receipts from your account order history at any time.

Pickup and Delivery

Where do I pickup my order?

Pickup locations are listed during checkout and in your order confirmation email. Common locations include community centers, local businesses, schools, or farm locations.

What are the pickup hours?

Pickup hours vary by location and market, typically ranging from 2-6 hours on pickup day. Check your order confirmation for specific times.

What if I can't pickup during scheduled hours?

Contact your pickup location or market manager as soon as possible. Some locations may allow alternative arrangements, but this varies by market policy.

Can someone else pickup my order?

Usually yes, but policies vary. You may need to add authorized pickup people to your account or provide them with your order confirmation details.

What should I bring to pickup?

Bring your order confirmation (email or printed), reusable bags, and ID if requested. Consider bringing coolers in hot weather.

Account Management

How do I reset my password?

Click "Forgot Password" on the login page, enter your email address, and follow the reset instructions sent to your email.

How do I update my contact information?

Log into your account and go to "Account Settings" or "Profile" to update your email, phone, address, and other information.

Can I delete my account?

Yes, contact your market manager to request account deletion. Note that order history may be retained for business records as required by law.

Products and Quality

Why do products look different from grocery stores?

Farm products are harvested fresh and may vary naturally in size, shape, and appearance. This is normal and often indicates superior freshness and flavor compared to store products.

Are the products organic?

This varies by grower. Products that are certified organic will be clearly labeled. Many growers use sustainable practices even if not certified organic.

How fresh are the products?

Products are typically harvested within 24-48 hours of pickup, making them much fresher than grocery store products that may have traveled long distances.

What if I receive poor quality products?

Contact your market manager immediately. Fair compensation will be provided for genuinely poor quality items. Remember that natural variation in appearance is normal for farm products.

Technical Issues

The website isn't working properly

Try refreshing the page, clearing your browser cache, or using a different browser. For persistent issues, contact your market's technical support.

I'm not receiving email notifications

Check your spam/junk folder, and ensure your email address is correct in your account settings. Add your market's email to your contacts to prevent filtering.

I can't log into my account

Verify you're using the correct email and password. Try password reset if needed. If problems persist, contact your market manager for assistance.

Market Policies

Can I cancel an order?

Cancellation policies vary by market. Generally, you can cancel before the order deadline for a full refund. After deadline, cancellation may not be possible since growers have already harvested.

Do you deliver to my area?

Most LocallyGrown markets use pickup locations rather than delivery. Check with your market about available pickup locations and any delivery services they may offer.

Can I place a standing/recurring order?

Some markets offer recurring orders for regular shoppers. Contact your market manager to ask about this option.

Supporting Local Growers

How do I contact growers directly?

Some markets provide grower contact information in product listings or profiles. You can also ask market managers to connect you with specific growers.

Can I visit the farms?

Many growers welcome visitors, but always contact them first to arrange visits. Some offer farm tours or special events.

How can I provide feedback to growers?

Contact your market manager with feedback, which will be shared with growers. Some markets also have rating systems or direct messaging features.

Troubleshooting

My order total seems wrong

Check for applicable taxes, delivery fees, or processing charges. Review your basket carefully before checkout to ensure quantities are correct.

I received the wrong items

Contact your market manager immediately with details about what you ordered versus what you received. They'll work to resolve the issue promptly.

I have a food safety concern

Report any food safety issues immediately to your market manager. They take food safety seriously and will investigate promptly.

Still Need Help?

If you can't find the answer you're looking for, contact your market manager directly. They're here to help ensure you have a great experience with your local food community.

Find contact information for your market's support team.