Shopper Payments

LocallyGrown offers flexible payment options to make shopping convenient for shoppers while ensuring secure, reliable transactions for growers and market managers.

Payment Methods

💳 Credit and Debit Cards

  • Supported cards - Visa, Mastercard, American Express, Discover
  • Secure processing - All transactions processed through Stripe
  • Saved cards - Shoppers can save cards for future purchases
  • International cards - Accepts international credit cards

💰 Account Balance System

  • Prepaid balance - Add money to account for faster checkout
  • Automatic refunds - Credits for unavailable items
  • Store credit - Credits from returns or adjustments

🏦 Alternative Options

  • Cash payments - At pickup locations (if market allows)
  • Check payments - At pickup locations (if market allows)

How Payments Work

1

Add Items to Basket

Browse and select products from your local growers

2

Review Order

Check quantities, total, and pickup details

3

Choose Payment

Select card, balance, or combination payment

4

Complete Order

Receive confirmation email immediately

Payment Timing

  • Immediate processing - Cards charged when order is placed
  • Account balance - Deducted immediately from prepaid balance
  • Split payments - Can combine balance + card for one order
  • Pre-authorization - Some markets pre-authorize, charge at harvest
🎉 Recent Improvements: The checkout process has been enhanced with better error handling and clearer balance history links. If you encounter any issues during checkout, you'll now see more helpful error messages to guide you.

Account Balance Management

Adding Money to Your Account

  1. Go to Account → Payments
  2. Click "Add Money"
  3. Enter amount to add
  4. Select payment method
  5. Confirm transaction

⚡ Faster Checkout

No need to enter card details for each order

🔄 Automatic Refunds

Credits applied immediately for unavailable items

💡 Budget Control

Prepay for planned purchases and stick to budget

🎁 Gift Giving

Easy way to give market credit as gifts

Understanding Charges and Receipts

Order Confirmation

  • Immediate email - Confirmation sent when order placed
  • Order details - Items, quantities, prices, total
  • Payment summary - How payment was processed
  • Pickup information - Location and time details

Receipt Information

  • Itemized breakdown - Individual product prices
  • Tax calculations - Sales tax where applicable
  • Payment method - How payment was processed
  • Transaction ID - Reference number for support

Refunds and Credits

Automatic Refunds

  • Unavailable items - Automatic credit if grower can't fulfill
  • Quality issues - Credits for damaged or poor-quality products
  • Quantity adjustments - Partial refunds for reduced quantities
  • Order cancellations - Full refund if order cancelled in time

Refund Processing

  • Account balance - Immediate credit to prepaid balance
  • Credit card refunds - 3-5 business days to appear on statement
  • Refund notifications - Email alerts when refunds are processed
  • Partial refunds - For individual items within larger orders
💡 Pro Tip: Keep a small account balance for automatic refunds and faster checkout. Update card information before expiration dates.

Security and Privacy

Payment Security

  • SSL encryption - All payment data encrypted in transit
  • Stripe processing - Industry-leading payment security
  • No card storage - Card numbers never stored on LocallyGrown
  • Secure tokens - Saved cards use encrypted tokens only

Privacy Protection

  • Limited data sharing - Payment info not shared with growers
  • Secure account access - Password protection for all accounts
  • Privacy controls - Choose what information to share
  • Data retention - Payment history kept for tax/accounting purposes

Payment Troubleshooting

Common Issues

  • Declined transactions - Check with your bank for authorization
  • Expired cards - Update card information in account settings
  • Incorrect billing address - Ensure address matches bank records
  • International cards - Some international cards may be declined

Resolution Steps

  1. Check card details - Verify all information is correct
  2. Try different card - Use alternative payment method
  3. Contact your bank - Confirm card is authorized for online purchases
  4. Use account balance - Add money to balance first, then order
  5. Contact support - Market staff can help with payment issues

Ready to Start Shopping?

With flexible payment options and secure processing, you can shop confidently for fresh, local products from your community's growers.

Shopping Guide Pickup Guide Account Management