Questions? We Love Questions!
Everything you've been wondering about running an online farmers market, answered honestly
Taking the First Step
How fast can I go from dream to reality?
Usually within 24 hours—sometimes faster! One market manager signed up at breakfast and had their first sale by dinner. Complex setups might take 2-3 days, but that's still lightning fast.
What if computers and I aren't best friends?
Perfect! If you can send an email and shop online, you can run a LocallyGrown market. We built it for farmers and food lovers, not tech wizards. Your biggest challenge will be choosing which tomato photo looks most delicious.
Is there a catch? This sounds too good to be true.
No catch! We believe in your success so much that we only make money when you do. Start free, grow at your pace, pay 3% only on completed sales. It's that simple because it should be that simple.
What about winter? Can I hibernate my market?
Absolutely! Many markets take winters off or run seasonally. Pause anytime, restart whenever—no fees while you're closed. Your market waits patiently for spring, just like your customers.
Let's Talk Money (Simply)
Break down this 3% fee for me?
Gladly! Customer buys $100 of veggies = you pay us $3. Order cancelled? No fee. Market closed for a month? No fee. Only successful, happy sales trigger our tiny fee. It covers everything: hosting, emails, support, updates, peace of mind.
What about sneaky hidden fees?
Zero. Zilch. Nada. We hate hidden fees as much as you do. The 3% is it—covers everything we provide. Stripe charges their standard card fees (about 2.9% + 30¢) directly to your account, but that's between you and them.
When do my growers see their money?
Payments split automatically based on your rules. Card payments through Stripe arrive in 2-3 days. Cash at pickup goes home with growers same day. Everyone can track their earnings online, making tax time way less painful.
How do customers pay for their goodies?
However they want! Credit cards online (via your Stripe account), cash at pickup, checks from the checkbook dinosaurs—all good. Mix and match based on what your community prefers. Our 3% applies to all sales, Stripe adds their fee for cards only.
The Nerdy Stuff (Made Simple)
Will my market look unique or cookie-cutter?
Unique as a purple carrot! Your logo, your colors, your subdomain (yourmarket.locallygrown.net). Choose from beautiful themes or go wild with custom CSS. Make it feel like your community's digital home.
Can people order from their phones?
Of course! Works beautifully on everything from ancient flip phones (okay, maybe not those) to the latest smartphones. Your customers can build their basket while waiting in the school pickup line.
Is my data safe? What about customer info?
Safer than eggs in a padded carton. Bank-level encryption, secure payment processing, nightly backups, the works. We protect your data like it's our grandmother's secret pickle recipe—seriously and with respect.
What if I need my data for taxes or marketing?
Export anything, anytime! Customer emails for newsletters, sales data for taxes, product reports for planning—it's all yours with a click. No holding your data hostage here.
We've Got Your Back
Will I get actual help or just chatbots?
Real humans who understand farmers markets! Email us your questions, schedule a call, read guides written by people who've been there. Your free welcome call isn't a sales pitch—it's genuine help getting started.
My growers aren't tech-savvy. Will they struggle?
Not at all! We've trained growers who still use flip phones. Simple guides, group training calls, and a system designed for farmers, not engineers. Most growers are selling successfully within minutes.
Do I have to install updates or new versions?
Nope! Updates happen magically while you sleep. Wake up to new features, better security, smoother operations. No downloading, no IT department needed, no extra charges. Just continuous improvement, like a garden that weeds itself.
I can grow vegetables, but can I grow a market?
Yes! We'll teach you. Marketing templates, success stories, connections with thriving market managers who love to share. You bring the passion for local food; we'll help with the rest.
Still Wondering?
Ask us anything! We love talking about farmers markets almost as much as we love helping them succeed. No question too small, no dream too big.