Getting Help
How to get support for LocallyGrown. This is a personal project maintained by Eric Wagoner in his spare time, and most messages get a same-day reply — often within the hour.
Best Way to Get Help
📧 Email Support
Email Eric directly — this is the best way to get help.
- General Support: [email protected]
- Security Concerns: [email protected]
- Typical reply: Same day, often within the hour
- Best for: All questions, bug reports, feature requests
Before You Submit a Request
Check These Resources First
You might find a quick answer in these self-help resources:
- Documentation - Browse the guides for step-by-step instructions
- FAQ section - Common questions and solutions
- Troubleshooting guide - Fix technical issues yourself
- Community forums - Ask other users for advice
Quick Troubleshooting Steps
Try these common fixes before reaching out:
- Clear your browser cache - Refresh your browser's stored data
- Try a different browser - Test with Chrome, Firefox, or Safari
- Check your internet connection - Ensure stable connectivity
- Try again later - Sometimes it's just a temporary glitch
How to Get Faster Help
Include This Information
The more details you provide, the faster Eric can help you:
Basic Info
- Your name and email
- Market name (if you have one)
- Your role (customer, grower, market manager)
- Clear description of the problem
Technical Details
- What browser you're using
- What device (computer, phone, tablet)
- Any error messages (exact text)
- When the problem started
Screenshots Are Helpful
If you can, include a screenshot of the problem. It really helps to see what you're seeing!
What to Expect
⏰ Response Times
- Most questions: Same day, often within the hour
- Urgent issues: Usually within a few hours
- Weekends/holidays: Slightly slower, but still quick
- Complex problems: May take a day or two to investigate
🎯 Support Style
- Personal, direct communication from Eric
- Honest answers about what's possible
- Sometimes "I'll need to look into that" responses
- Focus on practical solutions over corporate polish
No Phone Support
LocallyGrown doesn't currently offer phone support. Eric handles support through email, which allows for better documentation and follow-up.
For urgent issues, email is actually faster than phone since Eric can see the details immediately and start working on a solution.
Help Make LocallyGrown Better
💡 Your Input Matters
Since LocallyGrown is a personal project, your feedback directly influences what gets built and improved:
- Feature ideas: Suggest improvements you'd like to see
- Bug reports: Help identify and fix problems
- Usability feedback: Share what's confusing or could be clearer
- Success stories: Let Eric know what's working well!