Getting Help
How to get support for LocallyGrown. This is a personal project maintained by Eric Wagoner in his spare time, so please be patient with response times.
Best Way to Get Help
🎫 Help Desk (Recommended)
Submit a ticket through our help desk system - this is the best way to get help.
- URL: help.locallygrown.net
- Response time: Usually 1-3 business days
- Best for: All questions, bug reports, feature requests
- Why this works best: Keeps tickets organized and trackable
📧 Direct Email (Alternative)
You can also email Eric directly, though the help desk is preferred.
- General Support: [email protected]
- Technical Issues: [email protected]
- Security Concerns: [email protected]
- Response time: Usually 1-3 business days
Before You Submit a Request
Check These Resources First
You might find a quick answer in these self-help resources:
- Documentation - Browse the guides for step-by-step instructions
- FAQ section - Common questions and solutions
- Troubleshooting guide - Fix technical issues yourself
- Community forums - Ask other users for advice
Quick Troubleshooting Steps
Try these common fixes before submitting a ticket:
- Clear your browser cache - Refresh your browser's stored data
- Try a different browser - Test with Chrome, Firefox, or Safari
- Check your internet connection - Ensure stable connectivity
- Try again later - Sometimes it's just a temporary glitch
How to Get Faster Help
Include This Information
The more details you provide, the faster Eric can help you:
Basic Info
- Your name and email
- Market name (if you have one)
- Your role (customer, grower, market manager)
- Clear description of the problem
Technical Details
- What browser you're using
- What device (computer, phone, tablet)
- Any error messages (exact text)
- When the problem started
Screenshots Are Helpful
If you can, include a screenshot of the problem. It really helps to see what you're seeing!
What to Expect
⏰ Response Times
- Normal questions: 1-3 business days
- Urgent issues: Same day when possible
- Weekends/holidays: Slower response
- Complex problems: May take longer to investigate
🎯 Support Style
- Personal, direct communication from Eric
- Honest answers about what's possible
- Sometimes "I'll need to look into that" responses
- Focus on practical solutions over corporate polish
No Phone Support
LocallyGrown doesn't currently offer phone support. Eric handles support through email and the help desk system, which allows for better documentation and follow-up.
For urgent issues, email is actually faster than phone since Eric can see the details immediately and start working on a solution.
Help Make LocallyGrown Better
💡 Your Input Matters
Since LocallyGrown is a personal project, your feedback directly influences what gets built and improved:
- Feature ideas: Suggest improvements you'd like to see
- Bug reports: Help identify and fix problems
- Usability feedback: Share what's confusing or could be clearer
- Success stories: Let Eric know what's working well!