Managing Your Shopper Account

Your Account Dashboard

When you log in and visit your account page, you'll see a dashboard with quick access to your most important information.

Dashboard Overview

At the top of your account page, you'll see:

• Account Balance: Your current prepaid balance for orders
• Items in Cart: If you have items in your cart, shows count and total
• Total Orders: Your complete order history count
• Membership Status: If your market requires membership, shows your current status

Quick Actions

Below the dashboard, you'll find shortcuts to common tasks:

• Browse Market: Go shopping
• View Cart: Review items in your cart (if any)
• Order History: See all your past orders
• Edit Profile: Update your account information
• Message Market Team: Contact your market managers

Account Management

The Account Management section provides access to your profile settings and account history.

Edit Profile

Click "Edit Profile" to update your account information, including:

• First and last name
• Email address
• Phone number
• Mailing address
• Default pickup location (if your market has multiple locations)

Change Password

Click "Change Password" to update your login credentials. You'll need to enter your current password, then your new password twice to confirm.

Password Requirements

Your new password must meet these security requirements:

• At least 8 characters long
• One uppercase letter (A-Z)
• One lowercase letter (a-z)
• One number (0-9)

Order History

Click "View Orders" on your account page — or go straight to /user/history/orders — to see every order you've placed with this market. The page shows your full history at once with no paging. Selecting an order from the list pulls up its detail view alongside, including:

• The order date and pickup date.
• Every product in the order, with grower, quantity, and line-item price.
• The order total, any adjustments applied at checkout, and the payment status.
• The pickup location chosen for that order.
• The current order status (ordered, packed, picked up, cancelled) and, if applicable, a link to the PDF receipt.

Balance History

The Balance History link on your account — or /user/history/adjustments directly — shows every addition to and deduction from your account balance in reverse-chronological order. Click any entry to see the details on the right side.

Each row captures:

• Amount. Positive for money added (prepayments, refunds, credits); negative for money spent or reversed.
• Reason. What the adjustment was — an order payment, a "thanks for the prepayment" credit, a manager note attached to a manual adjustment.
• Date. When the adjustment was recorded.
• Linked order. If the adjustment came from an order (payment or refund), the detail view links back to that order so you can check the line items that produced the charge.

Payment Methods

If your market accepts online payments, you'll see a Payment Methods section where you can manage your saved cards and add funds to your account.

Saving a Payment Card

If you don't have a card saved, you'll see an "Add Payment Method" button. Click it to enter your card details securely. Your card information is stored with Stripe, our payment processor.

Managing a Saved Card

Once you have a card saved, you can:

• Update Card: Replace your saved card with a new one
• Remove: Delete your saved card from the system

Adding Funds to Your Balance

With a saved card, you can add money directly to your account balance. Enter the amount you want to add and click "Add". The funds will be charged immediately and added to your balance.

Payment Security

• Secure Processing: All payments are handled by Stripe's secure payment system
• No Local Storage: Full card details are never stored on LocallyGrown servers
• Encryption: All payment data is encrypted in transit

Communication

Manage how you communicate with your market.

Email Preferences

In the Communication section of your account page, use the "Unsubscribe" button to stop receiving market newsletters and announcements. To start receiving them again, click "Subscribe" in the same place.

Note: Order-related emails (confirmations, receipts, and pickup reminders) are always sent when you have an active order, regardless of this setting.

Message Market Team

Need help or have questions? Use the contact form in this section to send a message directly to your market's managers.

Membership Status

If your market requires membership, your status is shown on your dashboard.

Membership Types

• Active: Your membership is current and you can place orders
• Expired: Your membership has lapsed and needs renewal
• Trial: You're using trial orders before committing to membership
• Lifetime: You have a permanent membership that never expires
• Included: Membership is included with your role (for growers and managers)

Trial Orders

Some markets allow a limited number of trial orders before requiring membership. Your dashboard will show how many trial orders you have remaining.

Account Deactivation

If you need to close your account, you can do so from the "Account Options" section at the bottom of your account page.

How to Deactivate Your Account

1. Log in to your account.
2. Scroll to the "Account Options" section.
3. Click the "Deactivate Account" button.
4. Confirm when prompted — the confirmation step is required.

What Happens When You Deactivate

• Your account is marked inactive immediately — you can't place new orders, log back in, or have a manager place an order on your behalf.
• Your current session ends right away, so you'll land on the public home page.
• A goodbye email goes out to the address on file so you have a record that it happened.
• Your order history, balance history, and payment records stay intact in the market's records — deactivation doesn't delete anything, it just stops the account from being used going forward.

Before You Deactivate

• Finish or cancel any open orders. If you still have an order in flight for an upcoming pickup, the site will ask you to take care of it first. Complete the pickup, cancel the order, or ask the market to help sort it out.
• Settle your balance. If you're carrying a positive balance you want back, ask the market to refund it before you deactivate — there's no self-serve way to pull funds out of the account afterwards.

Forgot Your Password?

If you can't remember your password:

1. Go to the login page
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for a password reset link
5. Follow the link to create a new password