Managing Your Shopper Account

Creating Your Account

Getting started with LocallyGrown.net is quick and easy.

Registration Process

1. Find Your Market: Visit the market's website (e.g., yourmarket.locallygrown.net)
2. Click "Sign Up": Usually found in the top navigation
3. Provide Information: Name, email, phone, and address
4. Create Password: Choose a secure password
5. Verify Email: Check your email for confirmation
6. Complete Profile: Add any additional required information

Required Information

• Name: First and last name for order identification
• Email Address: Primary contact for order notifications
• Phone Number: For pickup coordination and urgent communications
• Address: May be required for delivery or market verification
• Pickup Location: Choose your preferred pickup point

Account Profile Management

Keep your account information current for smooth order processing.

Updating Your Profile

• Personal Information: Name, phone, email address
• Contact Preferences: How you want to receive notifications
• Pickup Location: Default location for order collection
• Dietary Preferences: Help growers understand your needs
• Emergency Contact: For pickup coordination if needed

Password Management

• Change Password: Update your password anytime in account settings
• Password Security: Use a strong, unique password
• Forgot Password: Reset via email if you forget your password
• Account Security: Sign out when using shared computers

Communication Preferences

• Order Confirmations: Automatic emails when you place orders
• Pickup Reminders: Notifications before pickup times
• Market Updates: News about products and events
• Newsletter: Seasonal information and recipes

Account Balance Management

Many markets offer account balances for convenient prepayment options.

How Account Balances Work

• Prepayment System: Add money to your account in advance
• Automatic Deduction: Orders are paid from your balance first
• Remaining Charges: Any balance goes to your saved payment method
• Refunds: Credits are typically returned to your account balance

Adding Funds to Your Balance

1. Access Account Settings: Log in and go to your account page
2. Find Balance Section: Look for "Account Balance" or "Add Funds"
3. Choose Amount: Select or enter the amount to add
4. Select Payment Method: Use saved card or enter new payment info
5. Confirm Transaction: Review and complete the payment

Balance History and Tracking

• Transaction History: View all balance additions and deductions
• Order Payments: See how much each order deducted
• Refund Tracking: Monitor credits from order changes
• Current Balance: Always visible in your account dashboard

Payment Methods

Manage your payment options for smooth order processing.

Supported Payment Types

• Credit Cards: Visa, MasterCard, American Express, Discover
• Debit Cards: Bank debit cards with credit card processing
• Account Balance: Prepaid funds in your account
• Cash/Check: Some markets allow payment at pickup

Managing Saved Cards

• Save Cards: Securely store payment methods for faster checkout
• Multiple Cards: Save backup payment methods
• Update Information: Change expiration dates or billing addresses
• Remove Cards: Delete old or unused payment methods
• Default Method: Set your preferred payment option

Payment Security

• Secure Processing: All payments handled by Stripe's secure system
• No Local Storage: Card details are never stored on LocallyGrown servers
• Encryption: All payment data is encrypted in transit
• Fraud Protection: Automatic monitoring for suspicious activity

Membership and Fees

Some markets require membership fees to participate.

Understanding Membership

• Annual Membership: Yearly fee that renews automatically
• Lifetime Membership: One-time payment for permanent access
• Trial Period: Limited orders allowed before membership required
• Benefits: Access to exclusive products or special pricing

Membership Payment

• Automatic Collection: Added to your first eligible order
• Separate Payment: Some markets allow standalone membership payment
• Renewal Notices: Advance notification before annual renewals
• Refund Policy: Understand the market's membership refund terms

Membership Benefits

• Product Access: Order from all available growers
• Event Invitations: Farm tours, cooking classes, special events
• Member Pricing: Possible discounts on certain products
• Priority Access: Early ordering for popular items
• Community Connection: Join a local food community

Order History and Tracking

Keep track of your purchases and preferences over time.

Viewing Order History

• Recent Orders: See your last several orders
• Order Details: View what you purchased and when
• Payment Information: How each order was paid
• Pickup Status: Whether orders were completed
• Total Spending: Track your market participation

Reordering Favorites

• Favorite Products: Save products you buy regularly
• Quick Reorder: Add previous order items to your basket
• Shopping Lists: Create lists for seasonal planning
• Product Notifications: Get alerts when favorites are available

Order Analytics

• Spending Patterns: Understand your purchasing habits
• Seasonal Preferences: See what you buy in different seasons
• Grower Support: Track which farmers you support most
• Budget Planning: Use history to plan future purchases

Privacy and Data Protection

Understand how your information is protected and used.

Data Collection

• Account Information: Name, contact details, preferences
• Order History: Products purchased, payment methods
• Usage Data: How you interact with the website
• Communication Logs: Support requests and responses

Data Usage

• Order Processing: Fulfill your purchases and communicate updates
• Market Operations: Help your market serve shoppers better
• Product Recommendations: Suggest items you might enjoy
• System Improvements: Enhance the platform experience

Your Privacy Rights

• Data Access: Request a copy of your stored information
• Data Correction: Update or correct inaccurate information
• Data Deletion: Request account deletion (where legally permissible)
• Communication Control: Opt out of non-essential communications

Account Troubleshooting

Common account issues and their solutions.

Login Problems

Getting Help

Resources for when you need assistance with your account.

Self-Service Options

• Account Settings: Manage most account features yourself
• Order History: Review past purchases and payments
• Help Documentation: Comprehensive guides and FAQs
• Video Tutorials: Step-by-step guidance for common tasks

Contact Support

• Market Support: Contact your specific market's administrators
• Platform Support: Reach LocallyGrown.net technical support
• Phone Support: Call during business hours if available
• Email Support: Send detailed questions via email

Community Resources

• Shopper Groups: Facebook groups or forums
• Market Events: Meet other shoppers and ask questions
• Grower Interaction: Ask farmers directly about products
• Peer Support: Learn from experienced shoppers