Managing Your Shopper Account

Your Account Dashboard

When you log in and visit your account page, you'll see a dashboard with quick access to your most important information.

Dashboard Overview

At the top of your account page, you'll see:

• Account Balance: Your current prepaid balance for orders
• Items in Cart: If you have items in your cart, shows count and total
• Total Orders: Your complete order history count
• Membership Status: If your market requires membership, shows your current status

Quick Actions

Below the dashboard, you'll find shortcuts to common tasks:

• Browse Market: Go shopping
• View Cart: Review items in your cart (if any)
• Order History: See all your past orders
• Edit Profile: Update your account information
• Message Market Team: Contact your market managers

Account Management

The Account Management section provides access to your profile settings and account history.

Edit Profile

Click "Edit Profile" to update your account information, including:

• First and last name
• Email address
• Phone number
• Mailing address
• Default pickup location (if your market has multiple locations)

Change Password

Click "Change Password" to update your login credentials. You'll need to enter your current password, then your new password twice to confirm.

Password Requirements

Your new password must meet these security requirements:

• At least 8 characters long
• One uppercase letter (A-Z)
• One lowercase letter (a-z)
• One number (0-9)

Order History

Click "View Orders" to see all your past orders, including:

• Order date and time
• Products purchased and quantities
• Order total
• Pickup location
• Order status

Balance History

Click "View History" to see all additions and deductions from your account balance, including funds you've added, order payments, refunds, and any administrative adjustments.

Payment Methods

If your market accepts online payments, you'll see a Payment Methods section where you can manage your saved cards and add funds to your account.

Saving a Payment Card

If you don't have a card saved, you'll see an "Add Payment Method" button. Click it to enter your card details securely. Your card information is stored with Stripe, our payment processor.

Managing a Saved Card

Once you have a card saved, you can:

• Update Card: Replace your saved card with a new one
• Remove: Delete your saved card from the system

Adding Funds to Your Balance

With a saved card, you can add money directly to your account balance. Enter the amount you want to add and click "Add". The funds will be charged immediately and added to your balance.

Payment Security

• Secure Processing: All payments are handled by Stripe's secure payment system
• No Local Storage: Full card details are never stored on LocallyGrown servers
• Encryption: All payment data is encrypted in transit

Communication

Manage how you communicate with your market.

Email Preferences

You can subscribe or unsubscribe from market emails using the "Subscribe" or "Unsubscribe" button. This controls whether you receive newsletters and announcements from your market.

Note: Order-related emails (confirmations, receipts, and pickup reminders) are always sent when you have an active order, regardless of this setting.

Message Market Team

Need help or have questions? Use the contact form in this section to send a message directly to your market's managers.

Membership Status

If your market requires membership, your status is shown on your dashboard.

Membership Types

• Active: Your membership is current and you can place orders
• Expired: Your membership has lapsed and needs renewal
• Trial: You're using trial orders before committing to membership
• Lifetime: You have a permanent membership that never expires
• Included: Membership is included with your role (for growers and managers)

Trial Orders

Some markets allow a limited number of trial orders before requiring membership. Your dashboard will show how many trial orders you have remaining.

Account Deactivation

If you need to close your account, you can do so from the "Account Options" section at the bottom of your account page.

How to Deactivate Your Account

1. Log in to your account
2. Scroll to the "Account Options" section
3. Click the "Deactivate Account" button
4. Confirm when prompted

Before You Deactivate

Make sure to complete any pending orders and resolve any outstanding account balance. Your order history will be preserved for market records.

Forgot Your Password?

If you can't remember your password:

1. Go to the login page
2. Click "Forgot Password"
3. Enter your email address
4. Check your email for a password reset link
5. Follow the link to create a new password